Returns

Eligible returns are processed through a U.S. return address. Contact us before sending anything back so we can confirm authorization and instructions.

30-day return window

Contact us within 30 days of delivery. Products must be unused, unopened and in their original sealed packaging to qualify for a preference-based return.

Request authorization

Email Zubest-pets@outlook.com with your order number, product name and reason for the request. We will provide the authorized U.S. return address. Returns sent without authorization may not be accepted.

Opened supplements

For product safety, opened supplements are not returnable unless the item arrived damaged, defective or incorrect.

Return shipping

Customers cover return shipping for preference-based returns. Zubest covers reasonable return or replacement costs for damaged, defective or incorrect items.

Damaged or incorrect items

Contact us promptly and include clear photos of the product, packaging and shipping label. Keep the product and packaging until we confirm the next step.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Payment providers may take 5–10 business days to post the credit.

Original shipping charges

Original shipping charges are not refundable for preference-based returns. They are refunded when the return is caused by our error or when required by law.

This policy does not limit any consumer rights that apply under the law in your location.